Shipping & Return Policy
Shipping
Luminate ships exclusively within the United States.
Due to the evolving nature of hemp-derived cannabinoid regulations, we cannot ship to the following states: Arkansas, Hawaii, Idaho, Kansas, Louisiana, Minnesota, Oklahoma, Oregon, Rhode Island, Utah, and Vermont. Product availability is determined by your shipping address at checkout.
- Orders typically process within 1–3 business days
- Tracking information is emailed once your order ships
- Delivery times vary by carrier and destination
- Shipping is free on orders over $100. Below that, standard ground shipping starts at $5.99, with expedited options available at checkout
All Luminate orders ship in discreet, unbranded packaging to ensure privacy and a smooth delivery experience.
Customer Responsibility
By placing an order with Luminate, you acknowledge and agree that:
- You are 21 years of age or older
- The products you purchase are legal in your jurisdiction
- You are responsible for complying with all applicable local and state laws
Luminate reserves the right to:
- Limit or restrict product availability based on shipping address
- Cancel orders that may violate applicable laws
- Refuse or refund any order we believe cannot be legally fulfilled
While we make a good-faith effort to stay informed on current hemp regulations, laws and enforcement priorities can change. Luminate is not responsible for legal issues, delivery delays, or product seizures that may occur after shipment due to local enforcement actions.
If your order is canceled due to shipping restrictions, you will be notified via email and refunded for any affected items.
Returns
Because Luminate products are consumable hemp goods, all sales are final. We are unable to accept returns or exchanges once an order has shipped, and we cannot accept returns on opened, used, or partially used product.
Please review your strain, size, quantity, and shipping address carefully before completing checkout.
Damaged or Incorrect Orders
If your order arrives damaged, or if you received an item you did not order, contact us within 3 days of receiving your delivery and we will make it right.
Email Support@stayluminate.com and include:
- Your order number
- A brief description of the issue
- Photos of the product and the packaging
Photos are required for us to process a claim. Claims submitted more than 3 days after delivery cannot be honored.
Where a claim is approved, we will send a replacement at no cost or issue a refund for the affected item, at our discretion.
Refund Processing
Approved refunds are issued back to your original payment method. Most refunds process within 7–10 business days, though timing may vary depending on your bank or payment provider.
Questions
Support: Support@stayluminate.com
Sales: Sales@stayluminate.com