Luminate currently ships exclusively within the United States.

Due to the evolving nature of hemp-derived cannabinoid regulations, certain Luminate products may be restricted in specific states or local jurisdictions. Product availability is determined based on your shipping address at checkout.

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Customer Responsibility

By placing an order with Luminate, you acknowledge and agree that:

• You are 21 years of age or older
• The products you purchase are legal in your jurisdiction
• You are responsible for complying with all applicable local and state laws

Luminate reserves the right to:

• Limit or restrict product availability based on shipping address
• Cancel orders that may violate applicable laws
• Refuse or refund any order we believe cannot be legally fulfilled

While we make a good-faith effort to stay informed on current hemp regulations, laws and enforcement priorities can change. Luminate is not responsible for legal issues, delivery delays, or product seizures that may occur after shipment due to local enforcement actions.

If your order is canceled due to shipping restrictions, you will be notified via email and refunded for any affected items.

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Processing & Delivery

• Orders typically process within 1–3 business days
• Tracking information is emailed once your order ships
• Delivery times vary by carrier and destination

All Luminate orders ship in discreet, unbranded packaging to ensure privacy and a smooth delivery experience.

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Luminate — Return Policy

We stand behind the quality and consistency of every Luminate product and aim to make returns straightforward when needed.

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How to Start a Return

To initiate a return, contact our customer care team at:

support@luminatebrand.com 

Our team will provide step-by-step instructions, including where to send your item and how to prepare it properly.

Returned products must be shipped back within the approved return window.

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Eligible Returns

We accept returns on products that are:

• Unopened
• Unused
• In original packaging
• Purchased directly from the official Luminate website

Please have your order number or receipt available when contacting support.

If your product has been opened and you are not satisfied, we still encourage you to reach out. In certain situations, we may offer:

• Replacement
• Store credit
• Partial refund
• Alternative resolution at our discretion

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Damaged or Incorrect Items

If your order arrives damaged or incorrect, notify us within 30 days of delivery.

We will resolve the issue promptly by either:

• Sending a replacement at no cost, or
• Issuing a full refund

When contacting support, please include:

• Your order number
• Brief description of the issue
• Photos of the product and packaging (if available)

This allows us to process your claim as quickly as possible.

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Refund Processing

Once your return is received and inspected, you will receive an email confirming the outcome.

Approved refunds are issued back to your original payment method.

• Most refunds process within 7–10 business days
• Timing may vary depending on your bank or payment provider

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Clearance & Sale Items

All discounted, promotional, or clearance items are final sale and are not eligible for return or refund.

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Exchanges

Luminate only processes exchanges for items that are defective or damaged.

If your product qualifies, we will replace it with the same item (subject to availability).

To request an exchange, contact:

support@luminatebrand.com

Our team will guide you through the next steps.